As a Rogers Home Phone customer, here's the horrors you can expect:
1) In the months of having Rogers Home Phone, our phone has just stopped working over a dozen times. Sometimes for as short as 20 minutes-- once for 3 hours, once for over 8 hours, and once for FIVE DAYS.
2) A Chinese radio station was heard on the Rogers Home Phone for the first four months. Sometimes so loud no conversations could take place.
3) Voices are periodically very glitchy and hard to hear on Rogers Home Phone.
4) No emergency services available (911) when the Rogers Home Phone is down...
5) If you contact Rogers Home Phone technical support, you will be on hold for a very long time. Once it took 3 hours (on my cell phone, of course) to actually speak to a manager.
6) The Rogers Home Phone technical support strategy seems to be to pass along, pass along until you hang up. I have been disconnected; passed along to billing, technical support for the wrong area, back to billing, etc. etc. Each time you will be repeating your address and phone number... all due to trying to talk to a manager-- of which, I was informed, there was only ONE on the floor for all of Rogers services. (You will be called 'sir' when you are a woman, 'ma'am' when you are a man... most likely due to talking to outsourced services in other countries whose native language is not English.)
7) You will have to wait between 8:30 and 5 pm (yes, nearly 9 hours) for the technician to come... and he will come two or three days after you call... and during the week.
8) Even though the advertisement for Rogers Home Phone was for $25.00 a month, you bill be over $50.00 once you are charged the monthly connect fee; the 911 fee, etc. etc.
9) We were billed for services not ordered from Rogers: a special ring, an 800 number... and not credited back for them.
10) DO NOT USE ROGERS HOME PHONE if you want a phone that is reliable.
NOTE: No problems with Bell for the 10 years we were with them. Phone never went down, not once --even if the power was out, the phone worked. There was never any noise on the line.
More, but no time to expand. Want to make sure any potential customers researching Rogers Home Phone (quality of service, etc) or anyone wanting to post complaints actually gets a real customer's experience and doesn't simply land on a site actually run by Rogers Home Phone itself (with fake 'positive' posts and propaganda) or by a biased shill for the company (there are many disgruntled customers out there if you actually talk to people in person, but harder to find on the web as they get buried under Consumer Report blogs or paid-complaint blogs or deleted from Rogers-run sites.)
